Safety-led processing
Personal and journey information is processed to provide protection, emergency coordination and secure platform operation.
Privacy & data protection
Your safety data, handled responsibly
This policy explains how SafeXTrip collects, uses, protects and retains personal, journey and location information.
Controlled visibility
Sensitive information is shown only to authorised people who require it for an active safety or operational purpose.
Protected access
Authentication, access controls and role-based permissions help protect account, journey and incident records.
By using SafeXTrip, you acknowledge the practices described below. SafeXTrip processes safety-related information only for legitimate service, operational, security and legal purposes.
1. Information we collect
Account details such as your name, email address and phone number; journey details; selected emergency contacts; device and technical information; location data when you enable tracking, request an update or raise an SOS; and messages you submit through our contact form.
2. How we use information
We use information to provide journey-safety features, authenticate users, share authorised journey updates, coordinate emergency response, prevent misuse, maintain security, improve performance, communicate with you and meet legal obligations.
3. Location and SOS data
Light tracking does not continuously transmit location. Live tracking may send periodic location updates while enabled. Raising an SOS may activate live location sharing so authorised administrators and assigned responders can coordinate assistance.
4. Who may receive information
Information may be shared with emergency contacts you select, authorised SafeXTrip personnel, assigned responders, technology providers acting on our instructions, and public authorities where disclosure is legally required or necessary to protect life and safety.
5. Data retention
We retain information only for as long as reasonably necessary for service delivery, incident review, security, dispute resolution and legal compliance. Retention periods may vary depending on the type of record and applicable obligations.
6. Security
We use reasonable technical and organisational safeguards, including access controls and restricted operational visibility. No online service can guarantee absolute security, so users should also protect their passwords and devices.
7. Your choices and rights
Subject to applicable law, you may request access, correction, deletion or restriction of certain personal information, and may withdraw consent where processing is based on consent. Some records may be retained where legally required or necessary for safety and fraud prevention.
8. Cookies and local storage
SafeXTrip may use essential cookies or browser storage for authentication, security, preferences and reliable operation. We do not use these technologies to sell personal information.
9. Children
SafeXTrip is not intended for independent use by children without the involvement and consent of a parent or legal guardian.
10. Changes to this policy
We may update this policy as the platform, law or operational requirements change. The current version will be published on this page with an updated effective date.
11. Contact
Questions or privacy requests may be submitted through the SafeXTrip Contact page. We may need to verify your identity before completing a request.
Privacy support
Need clarification about your information?
Contact SafeXTrip with a privacy question, correction request or data-rights enquiry. Identity verification may be required before a request is completed.
Contact SafeXTrip